Privacy Policy

Who we are

Town Vets, 19 Church Street, Southport, Merseyside, PR9 0QT

If you wish to contact us on any issue regarding your data protection:

• Email: contact@town-vets.co.uk
• Phone: 01704 535233

What we collect

We collect personally identifiable information (PII) that you provide to us, which is information that identifies you as an individual. We only do this when you have provided us with the information and you have given your consent. This PII may include your name, email address, phone number, address, and pet information.

How we use your Personal Information

Any personal data you volunteer will be used for the purpose for which you supply it and will be treated with the highest standards of security and confidentiality. Town Vets collects and uses your personal information to provide the services and supports that we offer and that you have requested.

Your information will only be used for providing information, support or services to you. We will never share or disclose your personal data with any third parties without your consent.

Retention Period

We intend to hold your personal data for no longer than necessary. Each individual has the right to withdraw their consent and have their personal information erased at any time.

Your Rights

1. Right of access – you have the right to request a copy of the information that we hold about you.
2. Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
3. Right to erasure – in certain circumstances, you can ask for the data we hold about you to be erased from our records.
4. Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
5. Right of portability – you have the right to have the data we hold about you transferred to another organisation.
6. Right to object – you have the right to object and opt-out of certain types of communication.

Complaints

If you wish to make a complaint about how your personal data is being processed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Cookies

Our website may use cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.

Changes

We may occasionally update this Privacy Statement. We encourage you to periodically review this Privacy Statement to stay informed about how we are protecting your personal information.